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Technical Assistance Professional
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As a key member of our global support team, you will play a vital role in delivering exceptional customer experiences and driving business growth. Your primary responsibilities will include responding to customer inquiries via live chat and email, guiding users through platform features, onboarding, and usage best practices.
You will be responsible for maintaining a knowledge base, ensuring help content is up-to-date, independently troubleshooting product issues using internal tools, help resources, and platform knowledge. Additionally, you will track recurring issues and contribute to support process improvements, ensuring fast, clear, and empathetic communication with a global audience.
We are seeking a highly motivated individual with excellent written English skills, strong professional communication abilities, and prior experience supporting SaaS products or FinTech platforms. You should be able to confidently navigate and understand complex feature-rich platforms, with basic Excel proficiency and comfort with structured data formats.
Key Requirements- A Graduate with 2+ years of experience in live chat and email support roles
- Proven ability to manage multiple chat threads simultaneously with high accuracy
- Self-starter who can learn product knowledge and workflows independently
This is an exciting opportunity to join our dynamic team and work collaboratively with colleagues from diverse backgrounds. As a Technical Support Specialist, you will have the chance to develop your skills, expand your knowledge, and grow professionally in a fast-paced environment.
About UsWe are a leading FinTech company specializing in delivering advanced trading analytics tailored to individual investors in the US and Indian stock markets. Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.
