
Highly Skilled Technical Support Professional
1 week ago
We are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for delivering exceptional technical support to customers and ensuring their satisfaction with our products and services.
Main Responsibilities- Provide timely and effective technical assistance to customers via various communication channels.
- Diligently diagnose and troubleshoot complex technical issues related to our offerings.
- Collaborate closely with engineering and product teams to resolve intricate problems.
- Maintain accurate records of customer interactions and inquiries, as well as resolutions.
- Contribute to the development and enhancement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 3-6 years of experience in customer support or technical support roles.
- Strong grasp of software applications and troubleshooting methodologies.
- Experience working with ticketing systems and customer relationship management (CRM) software.
- Excellent verbal and written communication skills.
- Able to work independently and as part of a cohesive team.
- Strong analytical skills and attention to detail.
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