Customer Service Expert
6 days ago
About the Role:
We are seeking a highly skilled and dedicated individual to join our team at IN006 Induslynk Training Services Private Limited as a Customer Service Analyst. The role is based in Gurgaon and requires exceptional communication and problem-solving skills.
Key Responsibilities:
- Assessment planning and coordination
- Generating assessment links for online and offline assessments
- Providing daily/weekly SSC reports
- Collaborating with internal stakeholders to plan assessments
- Maintaining assessment trackers
- Team working and collaboration
- Proactive initiatives for process improvement
- Client interaction and relationship management
- Real-time updates to clients on progress
Preferred Skills:
- Comfortable working in a fast-paced environment
- Creative and analytical thinker with strong problem-solving skills
- Excellent speaking and writing skills in English
- Proficient in MS-office tools
- Round-the-clock availability and adaptability
- Business-oriented and interactive personality
- Honest and humble approach to work
- Strong problem-solving and conflict management skills
- Quality assurance and control expertise
Requirements:
- Any graduate degree
- 1-4 years of experience in a similar role
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