Customer Service Expert

6 days ago


Gurgaon, Haryana, India IN006 Induslynk Training Services Private Limited Full time

About the Role:

We are seeking a highly skilled and dedicated individual to join our team at IN006 Induslynk Training Services Private Limited as a Customer Service Analyst. The role is based in Gurgaon and requires exceptional communication and problem-solving skills.

Key Responsibilities:

  • Assessment planning and coordination
  • Generating assessment links for online and offline assessments
  • Providing daily/weekly SSC reports
  • Collaborating with internal stakeholders to plan assessments
  • Maintaining assessment trackers
  • Team working and collaboration
  • Proactive initiatives for process improvement
  • Client interaction and relationship management
  • Real-time updates to clients on progress

Preferred Skills:

  • Comfortable working in a fast-paced environment
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent speaking and writing skills in English
  • Proficient in MS-office tools
  • Round-the-clock availability and adaptability
  • Business-oriented and interactive personality
  • Honest and humble approach to work
  • Strong problem-solving and conflict management skills
  • Quality assurance and control expertise

Requirements:

  • Any graduate degree
  • 1-4 years of experience in a similar role


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