Customer Service Representative

3 weeks ago


Gurgaon, Haryana, India American Express Full time

Unlock Your Potential with American Express

At American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in leading the way in providing world-class support to our card members.

Your Key Responsibilities:

  • Deliver personalized support to card members through various channels, including chat and phone.
  • Resolve customer inquiries and issues in a timely and professional manner.
  • Collaborate with internal teams to drive process improvements and enhance the overall customer experience.
  • Meet and exceed key performance metrics, including Customer First Resolution (CFR) and bad demand reduction.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
  • Adhere to quality and compliance guidelines to ensure exceptional service delivery.

What We Offer:

  • Competitive base salaries and bonus incentives.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working models, including hybrid, onsite, or virtual arrangements.
  • Generous paid parental leave policies.
  • Free access to on-site wellness centers and confidential counseling support.
  • Career development and training opportunities.

Requirements:

  • Graduates or under-graduates with 1-7 years of experience in customer service.
  • Excellent verbal and written communication skills.
  • Quick navigation ability, web savvy, and basic troubleshooting knowledge.
  • Ability to multitask and re-prioritize in a fast-paced environment.
  • Strong analytical and problem-solving skills with attention to detail.

Why Choose American Express?

We prioritize our colleagues' holistic well-being, offering benefits and programs that support their physical, financial, and mental health. Join our community of dedicated professionals and embark on a career journey that's unique and meaningful to you.



  • Gurgaon, Haryana, India Muds Management Private Limited Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Muds Management Private Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any...


  • Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Pranam Recruiters. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their queries, and resolving their issues in a timely and...


  • Gurgaon, Haryana, India RightO Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and professional CUSTOMER SERVICE REPRESENTATIVE to join our team at RightO. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key Responsibilities:Handle incoming customer inquiries via Live...


  • Gurgaon, Haryana, India MattsenKumar Full time

    Job Title: Customer Service RepresentativeJob Summary:At MattsenKumar, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional...


  • Gurgaon, Haryana, India INNOVISION Limited Full time

    Customer Service RepresentativeAt INNOVISION Limited, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing excellent customer service to our guests, addressing inquiries, concerns, and requests promptly and professionally.Key Responsibilities:Provide...


  • Gurgaon, Haryana, India Amplifon Full time

    Customer Service RepresentativeAmplifon is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring client retention and satisfaction.Key Responsibilities:Contact potential or existing customers to inform them about a product or service using scripts.Daily calling on Dialer...


  • Gurgaon, Haryana, India Amplifon Full time

    Customer Service RepresentativeAmplifon is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring client retention and satisfaction.Key Responsibilities:Contact potential or existing customers to inform them about a product or service using scripts.Daily calling on Dialer...


  • Gurgaon, Haryana, India MattsenKumar Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MattsenKumar. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities: * Respond to...


  • Gurgaon, Haryana, India Career Kendra Full time

    Customer Service Representative JobWe are seeking a skilled Customer Service Representative to join our team at Career Kendra.Profile: Handle customer inquiries, resolve issues, and provide excellent service over the phone.Candidate Requirements:Fluency in EnglishFresher experience or graduateKey Responsibilities:Provide customer support and resolve...


  • Gurgaon, Haryana, India Essvee Consultant Full time

    Job Title: Customer Service RepresentativeDepartment: SupportReports to: Support ManagerJob brief: We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to resolve issues...


  • Gurgaon, Haryana, India Career Kendra Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Career Kendra. As a key member of our customer care team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key Responsibilities:Handle customer calls and emails in a...


  • Gurgaon, Haryana, India Career Kendra Full time

    Customer Care Representative RoleWe are seeking a highly skilled Customer Care Representative to join our team at Career Kendra.Key Responsibilities:Handle customer inquiries over the phone with utmost care and professionalism.Resolve customer issues efficiently and effectively.Deliver exceptional customer service experience.RequirementsImmediate joiner with...


  • Gurgaon, Haryana, India GoodVibes Placement Services Full time

    Job Title: Customer Service RepresentativeAbout Us: GoodVibes Placement Services is a reputable recruitment & outsourcing firm based in Indore, providing exceptional service to clients since 2019.Job Overview: We are seeking a highly skilled Customer Service Representative to join our team in Gurgaon. The successful candidate will be responsible for...


  • Gurgaon, Haryana, India MarutiNandan Manpower Business Solution Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at MarutiNandan Manpower Business Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide customer...


  • Gurgaon, Haryana, India Genpact Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Genpact.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving customer concerns in a timely and professional manner.Key Responsibilities:Respond...


  • Gurgaon, Haryana, India MattsenKumar Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MattsenKumar. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and...


  • Gurgaon, Haryana, India Muds Management Private Limited Full time

    Job Role: Customer Service RepresentativeMuds Management Private Limited is seeking a Customer Service Representative to join our team. The primary responsibility of this role is to address customer concerns and resolve issues in a timely and efficient manner.Key Responsibilities:• Respond to customer inquiries via various channels (phone, email, and...


  • Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Pranam Recruiters. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing excellent support to our clients.Key ResponsibilitiesHandle customer queries via phone, email, or chatProvide timely and effective...


  • Gurgaon, Haryana, India Amplifon Full time

    Customer Service RepresentativeAmplifon is seeking a skilled Customer Service Representative to join our team in Gurgaon, Haryana, India.Job Summary:Provide exceptional customer service to clients through outbound and inbound calls.Ensure client retention and satisfaction by resolving issues and meeting client needs.Collaborate with the clinical and field...


  • Gurgaon, Haryana, India AB7 Solutions Full time

    At AB7 Solutions, we're on a mission to deliver exceptional customer experiences for our clients. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal.About the RoleJob Profile: Customer Service Representative (Chat/Email)Job Location: GurugramJob Mode: Work From OfficeWorking Days: 5 daysShift Timings: Rotational...