Customer Service Representative
3 weeks ago
Unlock Your Potential with American Express
At American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in leading the way in providing world-class support to our card members.
Your Key Responsibilities:
- Deliver personalized support to card members through various channels, including chat and phone.
- Resolve customer inquiries and issues in a timely and professional manner.
- Collaborate with internal teams to drive process improvements and enhance the overall customer experience.
- Meet and exceed key performance metrics, including Customer First Resolution (CFR) and bad demand reduction.
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
- Adhere to quality and compliance guidelines to ensure exceptional service delivery.
What We Offer:
- Competitive base salaries and bonus incentives.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working models, including hybrid, onsite, or virtual arrangements.
- Generous paid parental leave policies.
- Free access to on-site wellness centers and confidential counseling support.
- Career development and training opportunities.
Requirements:
- Graduates or under-graduates with 1-7 years of experience in customer service.
- Excellent verbal and written communication skills.
- Quick navigation ability, web savvy, and basic troubleshooting knowledge.
- Ability to multitask and re-prioritize in a fast-paced environment.
- Strong analytical and problem-solving skills with attention to detail.
Why Choose American Express?
We prioritize our colleagues' holistic well-being, offering benefits and programs that support their physical, financial, and mental health. Join our community of dedicated professionals and embark on a career journey that's unique and meaningful to you.
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