Senior Customer Service Specialist

4 weeks ago


Gurgaon, Haryana, India 0279 Deutsche Bank Aktiengesellschaft, Filiale Gurgaon Full time

About the Role

As a Client Service Analyst at 0279 Deutsche Bank Aktiengesellschaft, Filiale Gurgaon, you will play a crucial role in ensuring seamless customer service operations. Your primary responsibility will be to ensure adherence to DB Service Standards, focusing on customer service, compliance, and corporate security.

Key Responsibilities

  • Ensure strict adherence to internal and external guidelines, including KYC, Anti Money Laundering & Audits.
  • Timely, correct, and acceptable response to all Business Banking customer queries.
  • Ensure complete resolution to all customer queries and processing of all customer instructions with 100% accuracy.
  • Ensure 100% accuracy on processing of all Trade and Non-traded related transactions.

Requirements

  • 3 to 4 years of retail banking experience in handling private banking & business banking clients.
  • Strong communication and interpersonal skills.
  • Strong domain knowledge of general banking transactions & KYC processes.

What We Offer

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.


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