Senior Customer Service Specialist
4 weeks ago
About the Role
As a Client Service Analyst at 0279 Deutsche Bank Aktiengesellschaft, Filiale Gurgaon, you will play a crucial role in ensuring seamless customer service operations. Your primary responsibility will be to ensure adherence to DB Service Standards, focusing on customer service, compliance, and corporate security.
Key Responsibilities
- Ensure strict adherence to internal and external guidelines, including KYC, Anti Money Laundering & Audits.
- Timely, correct, and acceptable response to all Business Banking customer queries.
- Ensure complete resolution to all customer queries and processing of all customer instructions with 100% accuracy.
- Ensure 100% accuracy on processing of all Trade and Non-traded related transactions.
Requirements
- 3 to 4 years of retail banking experience in handling private banking & business banking clients.
- Strong communication and interpersonal skills.
- Strong domain knowledge of general banking transactions & KYC processes.
What We Offer
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
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