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Senior Hospitality Coordinator

1 month ago

Vijayawada, Andhra Pradesh, India Accor Full time

Company Overview:

Accor is a leading hospitality company with a commitment to excellence and customer satisfaction. We are dedicated to providing a unique and personalized experience for our guests.

 

Salary:

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience.

 

Job Description:

The Front Office Executive plays a vital role in ensuring the smooth operation of our hotel's front desk services. This includes greeting guests upon arrival, administering check-ins and check-outs, providing front desk services, assigning rooms, and taking care of administrative duties.

 

Key Responsibilities:

  • Greet guests warmly and make them feel welcome
  • Administer check-ins and check-outs efficiently and effectively
  • Provide excellent front desk services, including answering phone calls and responding to guest inquiries
  • Assign rooms and take care of administrative duties, such as processing guest payments and coordinating with bell service and staff management
  • Deliver mail and messages to guests
  • Process guest payments and resolve any issues that may arise
  • Coordinate with bell service and staff management to ensure seamless operations
  • Be a source of information to guests on various matters, such as transport and restaurant advice
  • Accommodate general and unique requests from guests
  • Diffuse conflict or tense situations with guests in a professional and courteous manner

 

Qualifications:

  • Previous experience in a similar role in a 5-star hotel setting is an asset
  • Strong interpersonal and communication skills with a passion for service
  • Service-focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system is preferred

 

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career advancement
  • A supportive and inclusive work environment

 

Additional Information:

At Accor, we are committed to diversity and inclusion. We believe that a diverse and inclusive workforce is key to delivering exceptional customer experiences and driving business success.