
Retail Operations Director
1 week ago
We are seeking an Operational Excellence Manager to oversee the management of retail stores and dark stores. The ideal candidate will have strong leadership skills, process orientation, and cross-functional coordination with internal departments.
- Operational Management:
- Oversee daily operations of retail stores ensuring smooth functioning, manage ordering, indenting, receiving, storage, GRN, billing, and material movement, ensure accurate inventory management and timely replenishment of stocks, monitor and drive adherence to company SOPs across all operational areas.
- Manage team performance to achieve operational excellence, ensure that the stores are equipped with proper staff members at all times and can build teams for new units, ensure optimal manpower planning, rostering, and productivity on a regular basis.
- Team & People Management:
- Build, lead, train, and motivate store teams to drive operational excellence, ensure that the stores are equipped with skilled staff members and can build teams for new units, ensure optimal workforce planning and utilization.
- Cross-functional Coordination: Liaise with central teams for maintenance, marketing activations, and real estate requirements, work closely with procurement, finance, and HR for seamless alignment of processes.
- Last Mile Deliveries:
- Oversee last-mile delivery processes ensuring accuracy, timeliness, and customer satisfaction, coordinate with agencies for dedicated last mile bikers and optimal usage of 3PL App riders.
- Reporting & Analysis:
- Track store performance metrics (sales, shrinkage, wastage, manpower costs, customer feedback), prepare and present Weekly & Monthly reports as per shared formats.
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