Operations Director

21 hours ago

Shimoga, Karnataka, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 21,60,000

Overview of the Role:

We are seeking a highly skilled and strategic Operations Director to oversee the management of our upscale hotel. The ideal candidate will be a seasoned hospitality professional with a proven track record of success in leading premium hotel properties.

This leadership position demands exceptional business acumen, operational excellence, and effective liaisoning with government authorities and regulatory bodies.

The selected candidate will play a pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

Key Responsibilities:

Strategic & Operational Leadership

• Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.

• Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.

• Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.

Financial Oversight

• Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.

• Analyze financial reports and implement corrective measures where necessary to achieve revenue and cost targets.

• Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.

Guest Experience & Brand Management

• Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.

• Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.

• Ensure the property maintains brand integrity and complies with brand standards and audit requirements.

Human Resource Management

• Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.

• Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.

• Implement performance management systems and ensure employee engagement and retention.

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