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Retail Operations Leader
2 weeks ago
Job Opportunity
Award-winning Keya Seth Exclusive is seeking a Store Manager to lead its flagship ethnic wear retail store operations.
About the Role
The Store Manager will be responsible for ensuring world-class customer service, driving sales performance, managing inventory, and maintaining the unique brand experience that Keya Seth Exclusive is known for. The ideal candidate will be a leader, mentor, and brand ambassador inside the store.
Key Responsibilities
- Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
- E nsure the store reflects luxury ethnic wear identity through visual merchandising, cleanliness, and ambience.
- Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.
Sales & Customer Experience
- Drive sales to achieve and exceed monthly revenue targets.
- Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
- Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
- Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
Team Leadership
- Recruit, train, and supervise sales staff, stylists, and support personnel.
- Monitor staff performance, set targets, and conduct regular team meetings.
- Motivate the team to deliver exceptional ethnic wear shopping experiences.
Inventory & Stock Control
- Oversee stock movement, replenishment, tagging, and barcoding.
- Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
- Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
Marketing & Engagement
- Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
- Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
- Promote store offers and exclusive collections through local channels and social media collaborations.
Reporting & Compliance
- Prepare daily/weekly sales and footfall reports.
- Ensure compliance with billing, GST, and company policies.
- Maintain safety and operational excellence within the store.
Skills & Attributes
- Strong leadership and people management skills.
- Excellent communication in English, Bengali, and Hindi.
- Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
- Customer-first mindset with problem-solving skills.
- Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
- Proficiency in billing software, POS systems, and MS Office.
Qualifications & Experience
- Bachelor's degree (preferred in Retail, Fashion Management, or Business).
- 4–6 years of experience in apparel/ethnic retail management.
- Proven success in achieving sales targets and leading retail teams.
Compensation & Benefits
- Competitive salary + performance incentives.
- Attractive staff discounts on ethnic wear products.
- Growth opportunities within the organization.
