Deputy Manager

6 days ago


Chennai, Tamil Nadu, India Max Life Insurance Full time

Job Overview:

The Deputy Manager will be responsible for managing office administration assets and upkeep of the same, agents contracting, new business processing, banking of initial & renewal premium, managing petty cash & vendor payments, retention of surrender requests, execution of all service requests - post policy issuance, reverting on customer queries and complaints, maintaining high NPS scores, life and health claims processing, and handling compliance issues.

Key Performance Indicators:

  • Service to Delight - 3 Days
  • CUSTOMER ENGAGEMENT - 70%
  • Surrender Retention - 68%
  • NPS - 85
  • 100% Banking with 24 hours
  • Vendor payment TAT should be < 10 days
  • Surrender Requests

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