Deputy manager

2 months ago


Chennai, India HCLTech Full time
Please share your resumes to
Job Description
:
Job detai
ls Job Tit le: Deputy Manager - Insuran
ce Band Lev el: E2
.2 Designati on: Deputy Manag
er Locatio n: Chennai – Naval
ur Reports to : Manager / Group Manag
er
Purpose of the r
ole To contribute to the achievement of HCL goals by supporting the objectives and goals of the Business Change t
eam To work with existing and new clients to demonstrate expertise and promote HCL to a high stand
ard To produce high quality documentation meeting company standards for issuing to and approval by internal and external stakehold
ers To ensure all recommendations and solutions are designed with operational needs in mind balanced against initial and ongoing costs, compliant outcomes and client expectati
ons To work with the BS&S team to support systems development and ensure UAT testing plans/execution are approved in line with business expectati
ons To manage and aid transition to service delivery ensuring that all documentation, procedures and knowledge transfer to stakeholders are approved and completed before release of new it
ems To supply appropriate management information as and when requi
red Key tasks and responsibilit
ies To undertake an initial analysis of items received to demonstrate an understanding of the requirements, working with operations, to ensure a choice of solutions can be presen
ted To produce an impact assessment for approval by internal / external stakehold
ers To ensure all documentation (E.g. Impact Assessment / Business requirement specification) is delivered to a high standard and is approved by all internal and external counterpa
rts Following the initial approval of costs, work with key stakeholders to produce detailed project documentation identifying key requirements and responsibilities to deliver the required outc
ome Where appropriate, work with systems analysts to assist with the understanding of required chan
ges Where appropriate, work with internal and external stakeholders to ensure policyholder documentation is issued to the expected standa
rds To assist the test team with regards to creating and approving a required test p
lan To provide operational sign off, prior to systems release, through the final approval of any UAT evidence and to undertake operational verification of the enhancements following rele
ase To engage with operational stakeholders, ensuring employees have an appropriate understanding of the item being delivered through Business Cha
nge To manage, and own the integration of, items into BAU and to identify / evaluate further opportunities for operational change as part of continuous improvem
ent Maintain high levels of productivity and quality, whilst supporting colleagues and stakehold
ers Ensure all regular events, including audit activities and actions, are completed / escala
ted To adhere to local and corporate governance and controls ensuring business operating systems and procedures are utilised / updated as necess
ary To adhere to all HCL policies and procedu
res To comply with industry and regulatory requireme
nts Application of Op EX principles / focus on customer outco
mes Promote good standards of professional working including verbal and written communication within a service delivery environm
ent Support the achievement of the Business Change team "terms of reference" and "performance standards" by undertaking activities relevant to the needs of the busin
ess Managing a group of junior BAs with their administrative tasks and project wo
rks Responsible for mentoring new hi
res Person Specificat
ion Essenti
al: Education/Qualifications/Train
ing Graduation in any str
eam Desira
ble
MBACFA Certification from CII,
UKCBAP certification (from International Institute of Business Analysis,
US)Workforce planning knowle
dge Understanding of Operational Processes and procedu
res Essenti
al: Specific Job Skil
ls: Awareness of Financial Services regulatory boundar
ies MS Office experie
nce Operate within a workflow management environm
ent Excellent communication skills – verbal and writ
ten Understanding of
SQLUnderstanding of core insurance applicati
ons Essenti
al: Experien
ce: At least 48 months of experience as Life & Pensions Business Analyst, or, at least 72 months of experience in Life & Pensions operati
ons Proven track record of delivering to a high standard in an operational environm
ent Proven track record in the ability to influence and achieve resu
lts Experience of managing process and/or cultural cha
nge Desirab
le: At least 2 years of experience of working in the UK Life and Pensions a
rea Experience of working within a business process outsourcing environm
ent At least 3 years of experience in leading a te
am. Essenti
al: Core Competencies (HCL Standar
ds)Strategic Commercial Awaren
ess Change & Innovat
ion The need to work in a regulatory environm
ent Delivering Excelle
nce Team pla
yer Desirab
le: Inspirational Lea
der
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