ITSM Solution Developer

3 days ago

Chennai, Tamil Nadu, India beBeeItsm Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

We are seeking a highly skilled ITSM solution developer to join our team. As an ITSM solution developer, you will be responsible for developing and implementing technical solutions using the ServiceNow platform.

Key responsibilities include:

  • Developing and configuring ServiceNow ITSM modules such as Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capturing requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinating with internal/external stakeholders for development of user stories, configurations and delivery on agreed timelines.
  • Developing custom software/app solutions as required through scripting and software development.
Required Skills and Qualifications

To succeed in this role, you should have the following skills and qualifications:

  • At least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
  • Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
Benefits

This is a fantastic opportunity to work with a talented team and develop your skills in ITSM solution development. The ideal candidate will have:

  • A strong passion for tackling complex data-centric problems.
  • An analytical mindset and ability to think creatively.
  • Excellent communication and collaboration skills.
Desired Credentials/Knowledge

Possession of ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification is desirable. NOW Platform Development is mandatory, and ITIL v4 Certified is optional.

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