Fujitsu - Technical Consultant - ServiceNow ITSM

Job Description ServiceNow Software Asset Management (SAM) Technical ConsultantPosition: ServiceNow Technical Consultant Software Asset Management (SAM)Experience Required: 5+ Years (ServiceNow Development & Implementation)Employment Type : Full-timeAbout the Role :We are looking for an experienced ServiceNow Technical Consultant specializing in Software Asset Management (SAM), ITAM, ITSM, and ITOM to join our growing team. The successful candidate will have a proven track record of delivering end-to-end ServiceNow implementations, driving technical excellence, and providing leadership in large-scale transformation programs.This role offers the opportunity to work on challenging projects within a dynamic and passionate organization, where you can quickly establish yourself as a trusted advisor and recognized expert in the ServiceNow ecosystem.Key Responsibilities :- Lead end-to-end ServiceNow engagements, from requirements gathering through to implementation and support.- Design, develop, and customize ServiceNow applications, with a primary focus on Software Asset Management (SAM), Hardware Asset Management, and IT Asset Management (ITAM).- Collaborate with architects and stakeholders to design scalable, efficient, and high-performing ServiceNow solutions aligned with business needs.- Optimize and maintain existing ServiceNow applications for performance, scalability, and compliance.- Develop custom integrations with enterprise systems using REST, SOAP, Scripted APIs, Flow Designer, and Data Streams.- Configure and manage ServiceNow Discovery and Service Mapping, including the setup and maintenance of MID servers.- Lead code reviews, enforce development best practices, and ensure adherence to ServiceNow standards.- Troubleshoot and resolve complex technical issues within the ServiceNow platform.- Document technical solutions, designs, and gain stakeholder approvals.- Act as a Sr. Consultant, delivering technical solutions and ensuring project success.- Provide technical mentorship and guidance to junior developers, contributing to the growth of the ServiceNow capability within the team.- Stay current with new ServiceNow releases, features, and industry trends, integrating relevant innovations into client solutions.- Contribute to the development of reusable assets, accelerators, and Fujitsu IP solutions on the ServiceNow platform.- Communicate technical concepts and solutions effectively to both technical and non-technical stakeholders.Qualifications & Experience- Bachelors degree in Computer Science, Information Technology, or related field.- 5+ years of ServiceNow design and development experience, with proven success in ITAM, SAM, and ITSM modules.- Hands-on experience in building ServiceNow solutions and producing technical design documents from business requirements.- At least two full lifecycle ServiceNow implementations as a lead consultant.- Strong experience in requirements gathering, solution design, and stakeholder management.- Development expertise in JavaScript, Java, or other functional programming languages.- Experience developing, implementing, and maintaining large-scale enterprise applications.- Proficiency in ServiceNow Discovery, Service Mapping, and integrations with third-party platforms.- Deep understanding of ITIL best practices and their application in ServiceNow solutions.Skills & Certifications :ServiceNow Certifications :- ServiceNow System Administrator (mandatory)- Certified Implementation Specialist (CIS) ITSM / ITOM (preferred)- ITIL v3 or v4 Certification strongly preferred.- Excellent analytical, problem-solving, and debugging skills.- Strong verbal and written communication skills, with the ability to translate complex technical concepts into business terms.- Proven presentation and client-facing skills with the ability to influence stakeholders.- Demonstrated leadership and teamwork experience, mentoring junior team members and driving project success. (ref:hirist.tech)