ITSM Process Analyst

Drive Efficiency and Innovation in IT Service ManagementAs a seasoned ITSM Process Analyst, you will play a pivotal role in analyzing and optimizing IT Service Management processes within the ServiceNow platform.Collaborate closely with ITSM Process Owners and Champions to document current-state workflows, pain points, and cross-module dependencies.Identify...

Job RequirementsJob Duties:Manage change tickets within the Mission Critical, and Helios environments. Represent the overall ITSM team in critical incidents during IST (Indian Standard Time) working hours and ensure coherence with ITSM/ITIL process. Assist in developing and delivering change, incident, problem and defect metric reporting to ensure SLA...

We Core Solutions are looking for Sr. ITSM EngineerRole - Sr. ITSM EngineerExperience YearsNotice Period - Immediate to 30 DaysLocation - Chennai(Guindy)Work Mode - Work from Office(WFO)Interested people can apply in the link or share their resume to Position Summary:We are seeking an IT Service Management Engineer / Sr. Engineer to be part of the...

IT Service Management Specialist">">This role is responsible for analyzing and optimizing IT Service Management processes, including Incident, Major Incident, Problem management within the ServiceNow platform.">The Analyst will triage user-reported issues, collaborate with Process Owners and Champions to refine workflows, document business requirements, and...

Who We AreThe Role Who You Are8+ years hands on experience in ServiceNow development ServiceNow Certified System Administrator (CSA), and Certified Application Developer (CAD) Expertise in creating and maintaining ServiceNow objects: tables, business rules, client scripts, UI actions, UI policies, script includes, and workflows Experience in writing test...

Role- Senior Data AnalystSkills – Power BI, SQL, ETL, ITSM, Reporting, Data Analysis, Data VisualizationLocation- ChennaiShift- 3PM-12AM (Both ways cab)Mode of work – HybridJOB SUMMARY This role offers an exciting opportunity to work in a dynamic environment, delivering high-quality solutions to meet the needs of our global customers. The ideal candidate...

Job Title:Business Analyst for Process ImprovementJob Description:We are seeking a seasoned business analyst with expertise in designing and implementing process improvements. The ideal candidate will have a proven track record of working closely with key stakeholders to drive business outcomes.Required Skills and Qualifications:Key Responsibilities:Design...

Job DescriptionWe are looking for aSenior Process Analystto be part of a Digitalization ofAdministrative Process (DAP)team who has the responsibility of project management activities as part ofProcess Mining and Robotic Process Automation (RPA). The Senior Process Analyst will be responsible to:Lead end-to-end DAP projects using RPA and/or Process Mining...

34311Position Description:Senior ITSM Operations & Reporting Analyst Location: Hybrid About the Role: We're looking for a motivated and experienced Senior Analyst to join our team. In this hybrid role, you'll be key to improving our IT Service Management (ITSM) processes, especially around Incident Management. You'll use your expertise in data analysis,...

Job TitleBusiness Process Analyst - Claims ExaminerA Business Process Analyst in this role will analyze multiple documents, contracts, and decide to pay or deny claims submitted by members or providers, adhering to required turnaround times and quality standards.ResponsibilitiesAnalyze multiple documents and contracts to determine the validity of claimsRoute...