ITSM Operation Technician

2 days ago

Chennai, Tamil Nadu, India Quest Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job RequirementsJob Duties:
  • Manage change tickets within the Mission Critical, and Helios environments.
  • Represent the overall ITSM team in critical incidents during IST (Indian Standard Time) working hours and ensure coherence with ITSM/ITIL process.
  • Assist in developing and delivering change, incident, problem and defect metric reporting to ensure SLA compliance with support and development teams.
  • Management and facilitation of documentation for ITSM support processes.
  • Ensure that ITSM processes and compliance are adhered to by support teams and established SLAs are met.
  • Support ITSM processes, ensuring that they can be effectively executed by identifying changes to workflow, monitoring progress, performing audits and improving overall efficiency.
  • Assist with problem management that determines root cause of system interruptions and permanent actions to eliminate repeat occurrences.
  • Assist in production outage resolution to drive Mean Time To Repair (MTTR) metrics.
  • Assist in defining organizational processes and controls designed to deliver IT services to meet business objectives efficiently, effectively, and reliably.
  • Support enhanced functionality based on Continual Service Improvement requirements/changes.
  • Supports business goals by identifying opportunities for improvement and evaluate IT performance against best practices.
  • Additional duties as assigned by ITSM Operations management.
Basic Qualifications:
  • Requires a college or university degree, technical certification or equivalent experience.
  • 1 or more years of experience working in technology ITSM operations.
  • Experienced with the use of ServiceNow or similar ITSM software (ie Remedy), specifically Incident Management and Problem Management
  • ITIL V4/V3 Foundations certification or knowledge
  • Front line support and escalation experience
  • Understanding of cloud hosted environments (AWS, Microsoft)
Top Candidates Will Have:
  • Strong analytical, planning and communication skills
  • ITIL V4 Certification (Desired)
  • Organizational Incident, Problem, and Change Management experience
  • AWS Practitioner Certification (Desired)

Quest Global

  • ITSM Operations Specialist

    5 days ago

    Chennai, Tamil Nadu, India beBeeProcess Full time ₹ 18,00,000 - ₹ 24,16,000

    Drive Efficiency and Innovation in IT Service ManagementAs a seasoned ITSM Process Analyst, you will play a pivotal role in analyzing and optimizing IT Service Management processes within the ServiceNow platform.Collaborate closely with ITSM Process Owners and Champions to document current-state workflows, pain points, and cross-module dependencies.Identify...

  • Senior ITSM Engineer

    2 days ago

    Chennai, Tamil Nadu, India Core Solutions, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We Core Solutions are looking for Sr. ITSM EngineerRole - Sr. ITSM EngineerExperience YearsNotice Period - Immediate to 30 DaysLocation - Chennai(Guindy)Work Mode - Work from Office(WFO)Interested people can apply in the link or share their resume to Position Summary:We are seeking an IT Service Management Engineer / Sr. Engineer to be part of the...

  • Senior ITSM Engineer

    7 hours ago

    Chennai, Tamil Nadu, India Core Solutions Full time

    Role : Sr. ITSM : 8-10 Period : Immediate to 30 : Mode : Work from Summary :We are seeking an IT Service Management Engineer / Sr. Engineer to be part of the Infrastructure and Operations team through our journey of transformation as we transition to a SaaS-first organization.This role will be focused on establishing and enhancing IT Service Management...

  • Assistant Technician

    2 days ago

    Chennai, Tamil Nadu, India AlKhat Printing Press Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Technician, located in Chennai. The Assistant Technician will be responsible for assisting with the setup and operation of printing equipment, performing routine maintenance, troubleshooting issues, and ensuring the quality of printed...

  • OT Technician-Reputed Medical

    4 days ago

    Chennai, Tamil Nadu, India Seven Consultancy Full time

    JOB DETAILS 1.To assist in preparing the room for surgery 2.Responsible for having surgical equipment, and other equipment ready for the operation. 3.To assist doctors by handing them needed instruments during surgery and for supply of equipment's and readiness of equipment's and supply of drugs to Anesthetist. 4.Transferring patient after operations to...

  • Experienced Technician Coach

    2 days ago

    Chennai, Tamil Nadu, India beBeeFieldOperations Full time ₹ 8,00,000 - ₹ 12,00,000

    Key Role for a Field Operations SpecialistThe Field Operations Executive is accountable for ensuring the continuous availability of skilled, well-trained, and certified technicians. Their responsibilities include providing coaching and training to assigned technicians to enhance service quality and customer retention.Key Responsibilities:Guarantee the...

  • CCTV Technician

    2 days ago

    Chennai, Tamil Nadu, India VABTECH SOLUTIONS PRIVATE LIMITED Full time ₹ 10,000 - ₹ 25,000 per year

    We are looking for CCTV technician who will be able to doing cabling and installing CCTV and Networking devices with at least 1 -2yrs experience, good salary, travel allowance. Field work both installation and Troubleshooting Need experience in Servicing/Installation of CCTV HD /IP Various brands, PTZ cameras, wifi IP Cameras, Video Door Phone, Biometric...

  • Injection Molding Technician

    2 days ago

    Chennai, Tamil Nadu, India Adroithr Management Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are looking for an experienced Injection Moulding Technician to operate and maintain moulding machines, ensure quality production, and troubleshoot issues to ensure smooth operations.

  • Laboratory Technician

    2 days ago

    Chennai, Tamil Nadu, India VeWinpro Tech soloutions Pvt Ltd Full time ₹ 28,392 - ₹ 3,51,768 per year

    Proven experience as Lab Technician or relevant position Experience in operating electrical and nonelectrical laboratory equipment and potentially dangerous substances (flammable liquids, infectious bacteria, biohazards etc.) In depth knowledge of QHSE Systems, preventative measures and laboratory best practices Excellent physical condition and endurance...

  • Heavy Equipment Technician

    3 days ago

    Chennai, Tamil Nadu, India beBeeMechanic Full time ₹ 3,00,000 - ₹ 3,60,000

    Heavy Equipment Technician PositionWe are seeking a skilled technician to perform maintenance, repair, and troubleshooting of heavy equipment systems.Key Responsibilities:Maintenance, repair, and troubleshooting of heavy equipment systems including diesel generators and related machinery.Conducting site visits to diagnose and resolve mechanical...