
Customer Interaction Specialist
7 days ago
As a proactive Customer Retention Specialist, you will be responsible for managing customer interactions and resolving outstanding overages.
This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
Key Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Maintain detailed records of follow-ups and interactions.
Required Skills and Qualifications:
- Advanced knowledge of Microsoft Excel software
- Basic knowledge of Microsoft Word.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem Solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems.
About the Job:
Our team fosters a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define our organization.
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