
Customer Relations Representative
6 days ago
This is a 6-month contract position with a global technology leader. We seek a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
Key Responsibilities:- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Maintain detailed records of follow-ups and interactions.
This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
Requirements:- Advanced knowledge of Microsoft Excel software
- Basic knowledge of Microsoft Word
- Analytical skills to track performance metrics and improve processes
- Organized and detail-oriented with the ability to meet deadlines
- Problem-solving ability
- Experience in customer service
- Strong communication and negotiation skills
- Proficiency with CRM systems
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Cochin, Kerala, India Fuselage Innovations Full time ₹ 15,000 - ₹ 1,87,800 per yearPosition: Customer Relations SpecialistLocation:Kochi, KeralaCompany:Fuselage Innovations Pvt LtdIndustry:DroneTech / Defence / Technology SolutionsExperience:0 to 1 Years (Freshers Preferred)Employment Type:Full-time, PermanentSalary:₹15,000 per monthAbout the RoleWe are looking for a friendly and motivatedCustomer Relations Associatewho is fluent in...