Customer Relations Representative

6 days ago


Cochin, Kerala, India beBeeRetention Full time ₹ 70,00,000 - ₹ 85,00,000

This is a 6-month contract position with a global technology leader. We seek a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Requirements:
  • Advanced knowledge of Microsoft Excel software
  • Basic knowledge of Microsoft Word
  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem-solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems


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