Lead CRM Strategist

1 week ago

Jaipur, Rajasthan, India beBeeDirector Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Director of Customer Relationship Management

Cvent is a leading technology provider with over 4,800 employees and ~22,000 customers worldwide. We deliver a comprehensive event marketing and management platform for marketers and event professionals.

The company was founded in 1999 and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business.

We're transforming the meetings and events industry through innovative technology that powers the human connection. Our culture celebrates differences and builds on shared connections.

As a strategic and results-driven Director of CRM, you will lead the end-to-end Salesforce development lifecycle, oversee multiple orgs, and manage strategic initiatives such as M&A integrations, customer-facing Experience Cloud sites, and cross-system data synchronization.

The ideal candidate is a Salesforce expert with hands-on experience in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud, and a proven track record of delivering scalable, high-impact CRM solutions.

You'll bridge technical depth with strategic insight, build strong stakeholder relationships, and drive continuous improvement across our CRM ecosystem.

Salesforce Proficiency:

  • Expertise in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.
  • Deep understanding of Salesforce architecture, security model, configuration, and customization.
  • Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
  • Proven ability to design, develop, and implement complex Salesforce solutions.

Salesforce DevOps:

  • Experience with release management and sandbox management in Salesforce.
  • Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD).
  • Manage code quality, testing, and deployment processes.

Team Management:

  • History of managing development and engineering teams.
  • Develop and execute a long-term Salesforce strategy aligned with the organization's business objectives.

Technical Experience:

  • Extensive experience in the Salesforce ecosystem.
  • Experience running multiple Salesforce orgs' lifecycles.

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