Client Experience Manager

1 week ago

Tiruchi, Tamil Nadu, India beBeeExecutive Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

This role exists to ensure that our clients not only trust us but also love working with us, because great content is only impactful when it's backed by strong communication, seamless execution, and meaningful partnership.

As a Client Servicing Executive, you won't just manage accounts; you'll own the client experience end-to-end. You'll be the one who understands their goals, translates them into actionable plans, and ensures every project is delivered with precision and creativity.

Key Responsibilities:
  • Build and Maintain Relationships: You will be the primary point of contact for our clients, building and maintaining strong relationships through regular communication and proactive issue resolution.
  • Market Research and Strategy: Conduct market research and provide strategic insights to help drive business growth and inform campaign development.
  • Campaign Execution: Oversee the execution of campaigns, ensuring timely delivery, quality standards are met, and budgets are managed effectively.
  • Communication and Collaboration: Foster clear communication between clients and internal teams, ensuring seamless collaboration and coordination throughout the project lifecycle.
  • Pitching and Presentations: Support pitches, presentations, and idea approvals, leveraging your knowledge of the client's needs and market trends to drive success.
  • Process Improvement: Streamline processes for better efficiency, identifying areas for improvement and implementing changes to enhance productivity and client satisfaction.
What You Will Get at Our Company:
  • Direct Collaboration: Direct collaboration with the founder and leadership team, providing real exposure and impact.
  • Supportive Team: A supportive, creative team that values ideas and solutions, offering a collaborative environment where everyone thrives.
  • Fast Feedback Cycles: Fast feedback cycles and quick growth opportunities, ensuring that your contributions are recognized and valued.
  • Clear Ownership: No rigid hierarchy, no politics, just clear ownership and accountability, empowering you to take charge from Day 1 and improve processes without waiting for approval.
  • Freedom to Improve: Freedom to take charge and improve processes without waiting for approval, giving you the autonomy to drive change and make a lasting impact.
  • Relationship Building: A role where you don't just manage clients - you build relationships that matter, fostering long-term partnerships that drive business growth and success.

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