Chief Client Experience Officer

1 day ago

Tiruchi, Tamil Nadu, India beBeeDirector Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

We are seeking a highly skilled and experienced Director to lead our team in delivering exceptional client experiences. As a key member of our leadership team, you will be responsible for developing and executing strategic plans to meet client needs and drive business growth.

Key Responsibilities:

  • Develop and communicate annual operating plans based on client briefs and adapt them to changes in client needs or policies.
  • Lead the pitching process by generating innovative concepts in collaboration with internal teams.
  • Provide strategic inputs to competitor analysis, identifying opportunities for improvements and new avenues.
  • Analyze operations to identify opportunities for experimentation and innovation.
  • Create compelling case studies and success stories that highlight achievements and impact of work.

Brand Positioning and Differentiation:

  • Define brand positioning strategies that distinguish from competitors and resonate with target audiences.
  • Brief review and approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.

Client Relationship Management:

  • Develop and maintain strong relationships with clients, ensuring renewals and upsells.
  • Conduct regular meetings to understand strategic growth plans and identify opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Follow up on overdue payments, acting as point of contact for high-priority escalations.

Performance Analysis and Reporting:

  • Evaluate marketing success through reports, identifying improvement areas and demonstrating value to stakeholders.

Resource Planning and Contract Management:

  • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
  • Legal compliance and education: Educate team members on legal considerations, ensuring campaigns adhere to boundaries.

Financial Management:

  • Maintain monthly client profit-and-loss statements, ensuring billing targets are met.

Team Management and Development:

  • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Structure training programs with the Learning and Development team to improve work quality and specific competencies.

Team Growth:

  • Hire capable resources that can understand, communicate, and execute client briefs accurately.

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