Client Experience Ambassador
1 week ago
We are seeking a polished, customer-oriented professional to be the face of our luxury real estate development.
The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects our brand's values.
- Key Responsibilities:
- Welcome and greet prospective clients warmly, making them feel valued and comfortable.
- Host clients during site/property visits, ensuring the experience reflects a luxury standard of service.
- Provide project information and direct client queries to the sales team.
- Coordinate with teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
- Maintain an elegant reception/hosting area, ensuring customer-facing spaces meet luxury standards.
- Accurately maintain client records and manage appointments effectively.
- Handle client requests professionally, discreetly, and with a service-first mindset.
- Assist in organising and supporting customer engagement events, property showcases, and client visits.
- Collect initial feedback from clients and share insights with relevant teams.
- Key Requirements:
- Bachelor's degree from a reputable institution.
- 1+ year of experience in a customer-facing role.
- Strong communication and interpersonal skills with a polished appearance and demeanor.
- Excellent hosting, presentation, and customer service skills.
- Ability to multitask, stay organised, and work well under pressure.
- Fluency in English.
- A warm, approachable personality with a service-driven attitude.
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