Customer Experience Manager

18 hours ago


Tiruchi, Tamil Nadu, India beBeeCustomerService Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Role

Deliver exceptional customer experiences by effectively managing client inquiries through live chat and email. Develop a thorough understanding of the company's platform and market conditions to provide informed solutions.

  • Proactively manage and follow up on client inquiries and complaints, ensuring timely and efficient resolutions.
  • Understand customer needs and provide constructive feedback and suitable solutions to drive business growth.
  • Identify potential discrepancies or situational risks and promptly escalate them to management for resolution.

Key Requirements:

  • Possess a bachelor's degree in finance, economics, mathematics, or a related field.
  • Hold a diploma in business administration with a strong focus on numbers.
  • Bring 2-4 years of experience in customer service, trained in frontline operations (live chat and email).
  • Be proficient in English and Hindi for effective communication and writing.
  • Be passionate about developing knowledge and pursuing a long-term career in fintech and crypto trading firms.


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