
Customer Experience Manager
18 hours ago
Deliver exceptional customer experiences by effectively managing client inquiries through live chat and email. Develop a thorough understanding of the company's platform and market conditions to provide informed solutions.
- Proactively manage and follow up on client inquiries and complaints, ensuring timely and efficient resolutions.
- Understand customer needs and provide constructive feedback and suitable solutions to drive business growth.
- Identify potential discrepancies or situational risks and promptly escalate them to management for resolution.
Key Requirements:
- Possess a bachelor's degree in finance, economics, mathematics, or a related field.
- Hold a diploma in business administration with a strong focus on numbers.
- Bring 2-4 years of experience in customer service, trained in frontline operations (live chat and email).
- Be proficient in English and Hindi for effective communication and writing.
- Be passionate about developing knowledge and pursuing a long-term career in fintech and crypto trading firms.
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