Business Operations Director

5 days ago


Hyderabad, Telangana, India The Hird Full time

The Hird is a leading Multinational Corporation (MNC) with a presence in the vibrant city of Hyderabad, India.

We are currently seeking an experienced and results-driven Operations Manager to join our team. This is a full-time, permanent position offering a competitive salary of up to ₹ 15,00,000 per annum.

Job Overview:

This role is responsible for overseeing the day-to-day operations of our customer success department. The successful candidate will be expected to collaborate with senior leadership to implement client and in-house policies, manage daily performance metrics, and lead a team of TLs to ensure productivity standards are met.

Key Responsibilities:

  • Operational Excellence: Monitor and analyze daily performance metrics (VoCM, Excellent, RTF, HOC, Quality, Attendance, etc.) to identify areas for improvement and implement corrective actions.
  • Team Leadership: Lead and motivate up to 10 TLs, providing coaching and feedback to ensure they meet their performance targets.
  • Process Improvement: Develop and implement program policies with Account Managers and Directors of Operations to improve customer satisfaction and reduce complaints.
  • Communication: Present program performance to clients and escalate issues when needed, ensuring clear and effective communication throughout.
  • Reporting: Submit weekly/monthly reports to the Director of Operations, highlighting key performance indicators and areas for improvement.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • 10+ years of experience in a similar operational management role.
  • Excellent communication and leadership skills, with the ability to motivate and inspire teams.
  • Strong analytical skills, with the ability to interpret data and make informed decisions.
  • Proven track record of improving operational efficiency and reducing costs.

Benefits:

We offer a comprehensive benefits package, including:

  • Competitive salary of up to ₹ 15,00,000 per annum.
  • Opportunities for professional growth and career advancement.
  • Collaborative and dynamic work environment with a talented team of professionals.

Location: Hyderabad, India.


  • Executive Director

    3 weeks ago


    Hyderabad, Telangana, India Indian School of Business Full time

    About the RoleWe are seeking an exceptional Executive Director to lead our business development efforts. Reporting directly to the Management Group, this individual will play a pivotal role in driving revenue growth, strategic planning, and operational excellence.


  • Hyderabad, Telangana, India NTT DATA Business Solutions Full time

    We are seeking a highly skilled Director of IT Operations Leadership to join our team at NTT DATA Business Solutions. As part of our global organization, you will play a crucial role in shaping the future of IT operations and contributing to the success of our clients.With over 12,000 employees in more than 30 countries, we specialize in value-added SAP...


  • Hyderabad, Telangana, India DuPont Full time

    At DuPont, we are working on matters that truly make a difference. Whether it's providing clean water to over one billion people or producing materials essential for daily technology devices, our impact is substantial.We're seeking an exceptional leader to join our team as Procurement Operations Director. If you have a passion for driving business success...


  • Hyderabad, Telangana, India Zelis Full time

    Position Title: IT Operations DirectorAt Zelis, we are looking for an experienced IT Operations Director to oversee the IT Service Desk and End User Computing functions. This role involves ensuring the efficient operation of IT support services, focusing on delivering high-quality service to end users and maintaining robust, secure, and reliable computing...


  • Hyderabad, Telangana, India VXI Global Solutions Full time

    OverviewVXI Global Solutions, a leading provider of customer service and digital solutions, is seeking an experienced Senior Director of Operations and Strategy to join our team. As a key member of our leadership team, you will be responsible for driving the overall efficiency and profitability of our company.Job Description:The Senior Director of Operations...


  • Hyderabad, Telangana, India Zelis Full time

    **Job Title:** IT Operations DirectorWe are seeking an experienced IT Operations Director to lead our team in Hyderabad, India.**About the Role:Lead and manage the IT Service Desk and End User Computing teams, ensuring effective performance and professional growth.Foster a positive team environment and encourage collaboration and innovation.Conduct regular...

  • Operations Director

    2 weeks ago


    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About This RoleWe are seeking an experienced Operations Director to join our team at Wells Fargo, specifically in the Cards and Merchant Services department. In this role, you will oversee the facilitation and execution of changes to department-owned procedures, processes, technology, reporting, and more.


  • Hyderabad, Telangana, India Tejasva Industries Full time

    Company OverviewTejasva Industries is a leading software development company based in Jaipur, Rajasthan, India.Job OverviewWe are seeking a highly experienced Fitness Operations Director to lead the day-to-day operations of our gym facilities across multiple locations in Hyderabad, Telangana, India.Responsibilities:Develop and implement effective strategies...


  • Hyderabad, Telangana, India JLL Full time

    Senior Director, Account Director Job DescriptionAbout the Role:We are seeking a seasoned facilities expert with solid leadership skills to manage daily client activities for assigned properties or facilities. The ideal candidate will implement building procedures and performance measures, promote best practices, and develop better processes to boost on-site...


  • Hyderabad, Telangana, India Hiranandani Financial Services Full time

    Job OverviewHiranandani Financial Services is seeking a highly skilled Senior Director of State Operations to lead our business operations within the designated state. This key leadership role entails driving profitability, implementing strategic business development and sales initiatives, managing a dedicated sales team, and ensuring strict adherence to...


  • Hyderabad, Telangana, India MarketStar Full time

    MarketStar Overview:At MarketStar, we believe in fostering growth for our clients, employees, and community. With over 35 years of experience, we have been generating revenue for innovative tech companies through our outsourced B2B demand, sales, customer success, and revenue operations solutions. Our award-winning workplace culture and commitment to six...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Retail Operations Director OpportunityGamut HR Solutions is a leading provider of innovative HR solutions, dedicated to connecting talented individuals with rewarding career opportunities. With a team of 2-10 employees, we strive to deliver exceptional results and drive growth in the retail industry.Job Overview:We are seeking an experienced Retail...


  • Hyderabad, Telangana, India IT Full time

    Job SummaryWe are seeking a seasoned Senior Director of Operations Excellence to lead our team in delivering exceptional results. This is a unique opportunity to leverage your expertise in controls testing, transformation, and service quality to drive business growth.

  • Regional Director

    1 day ago


    Hyderabad, Telangana, India ANSR Global Corporation Full time

    About ANSR Global CorporationWe are a leading organization in the hospitality and operations sector, seeking an exceptional Regional Director - Operations Strategist to join our team.Salary$120,000 - $150,000 per year, depending on experience.Job DescriptionThe Regional Director - Operations Strategist will be responsible for monitoring day-to-day operations...

  • Executive Director

    3 weeks ago


    Hyderabad, Telangana, India Patil Group Full time

    Job OverviewThe Patil Group, a leading industrial conglomerate with diverse business interests, seeks an experienced Executive Director to lead foundry operations. As a key member of the management team, you will be responsible for overseeing project execution, ensuring timely completion, and maintaining high-quality standards.

  • Operations Director

    2 months ago


    Hyderabad, Telangana, India Electronic Arts Full time

    About the Role:We are seeking a highly experienced and skilled Director of Operations to lead our studio's operational aspects, including game development and live services. The successful candidate will be responsible for establishing development frameworks, reporting, risk management, capacity planning, resource management, and budgeting.Key...


  • Hyderabad, Telangana, India Matrix HR Technologies Full time

    Job Title: Business Development DirectorWe are seeking a skilled and experienced Business Development Director to lead our presales team in Hyderabad.The successful candidate will be responsible for setting goals, communicating them effectively, and leading the team to achieve desired results. Key responsibilities include:Setting clear objectives and...


  • Hyderabad, Telangana, India Nisum Full time

    Job OverviewNisum India offers a competitive salary and benefits package to the right candidate for the Director of Operations and Support position. The estimated salary for this role is $120,000 - $180,000 per year, based on industry standards and the company's location.


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    At Gamut HR Solutions, we are seeking a highly skilled Lighting Operations Director to oversee the management of our lights library.The successful candidate will be responsible for driving sales growth and ensuring the smooth operation of our installation projects.We offer a competitive salary of $120,000 per annum, reflecting the importance of this role in...

  • Operations Director

    1 week ago


    Hyderabad, Telangana, India ICCS Full time

    Job Title: Operations Director - HyderabadWe are seeking an experienced Operations Director to lead our team in Hyderabad. The ideal candidate will have a strong background in operations management, with experience in third-party call centers.Key Responsibilities:Manage capacity planning, scheduling, forecasting, real-time management, and...