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Operations Director

1 month ago

Hyderabad, Telangana, India ICCS Full time
Job Title: Operations Director - Hyderabad

We are seeking an experienced Operations Director to lead our team in Hyderabad. The ideal candidate will have a strong background in operations management, with experience in third-party call centers.

Key Responsibilities:

  • Manage capacity planning, scheduling, forecasting, real-time management, and reporting.
  • Coordinate with operations and various departments on a regular basis.
  • Daily monitor all required KPIs effectively to ensure they meet their targets.
  • Effectively manage outage scenarios.
  • Manage ad-hoc requirements from Ops & any other functions.
  • Diskuss daily/weekly performance with stakeholders.
  • Outlier management for all efficiency parameters.
  • Analyse Strong Analytical skills.
  • Should be able to handle & achieve the departmental requirements.
  • Accurate and Timely reporting.
  • Client Management Internal and External.
  • Ability to work on data and generate various types of dashboards, reports/ad-hoc reports.
  • Meeting client requirements within TAT and with accuracy.

Requirements:

  • 15-20 years of experience in operations management.
  • 8+ years of experience in third-party call centers.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.
  • Ability to work under pressure and meet deadlines.

Estimated Salary Range: ₹30,00,000 - ₹50,00,000 per annum based on industry standards and location.