Director of Operations
3 days ago
We are seeking a seasoned professional to join our team as a Director in the Retirement Services department. This strategic role requires a balance of operational leadership, client engagement, and process improvement.
Responsibilities:- Develop and lead day-to-day operations of key strategic teams within the One SBS India portfolio.
- Drive strong associate and client engagement, ensuring operational excellence through KRA/SLA adherence.
- Foster a culture of innovation and continuous improvement.
- Deliver business goals for the respective business functions.
- Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
- Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
- Manage a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
- Use strategic objectives to set performance parameters and ensure the team's success.
- Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
$120,000 - $180,000 per annum, depending on experience.
About the Role:This is a critical position that requires a strong leader who can drive growth, improve processes, and enhance the overall experience of our clients and associates.
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