Director of Operations

3 days ago


Hyderabad, Telangana, India ADP Full time
Job Description

We are seeking a seasoned professional to join our team as a Director in the Retirement Services department. This strategic role requires a balance of operational leadership, client engagement, and process improvement.

Responsibilities:
  • Develop and lead day-to-day operations of key strategic teams within the One SBS India portfolio.
  • Drive strong associate and client engagement, ensuring operational excellence through KRA/SLA adherence.
  • Foster a culture of innovation and continuous improvement.
Key Performance Indicators:
  1. Deliver business goals for the respective business functions.
  2. Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
  3. Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
Managerial Responsibilities:
  • Manage a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
  • Use strategic objectives to set performance parameters and ensure the team's success.
  • Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
Estimated Salary:

$120,000 - $180,000 per annum, depending on experience.

About the Role:

This is a critical position that requires a strong leader who can drive growth, improve processes, and enhance the overall experience of our clients and associates.



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