IT Operations Director

2 weeks ago


Hyderabad, Telangana, India Zelis Full time

Position Title: IT Operations Director

At Zelis, we are looking for an experienced IT Operations Director to oversee the IT Service Desk and End User Computing functions. This role involves ensuring the efficient operation of IT support services, focusing on delivering high-quality service to end users and maintaining robust, secure, and reliable computing environments.

  1. Lead and manage the IT Service Desk and EUC teams, ensuring effective performance and professional growth.
  2. Supervise the daily operations of the IT Service Desk, ensuring prompt and accurate resolution of incidents and service requests.
  3. Oversee the provisioning, configuration, and maintenance of end user devices, including desktops, laptops, tablets, and smartphones.

Key qualifications for this role include a Bachelor's degree in information technology, Computer Science, or a related field, and a minimum of 10+ years of experience in IT operations. Relevant certifications and hands-on experience with ITIL or other IT service management frameworks are also advantageous.


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