Content Operations Director
2 weeks ago
About This Role
The Content Operations Director will lead a team to deliver exceptional content services to our customers while maintaining a high level of operational efficiency. The director will interact with internal stakeholders and GHX North America leadership to ensure seamless delivery and high customer satisfaction.
Responsibilities
- Manage a team of professionals to deliver content services to customers
- Lead cross-functional teams to implement process improvements and drive operational efficiency
- Collaborate with internal stakeholders to ensure effective communication and coordination
- Develop and implement operational policies and procedures to ensure compliance and quality
- Monitor and analyze performance metrics to identify areas for improvement
- Serve as escalation point for technical and transactional issues
Requirements
- Minimum 8+ years of experience in healthcare and/or operations management
- At least 3 years of experience in operations management with direct reports
- Bachelor's degree or equivalent
- Global BPO experience in the healthcare vertical
What We Offer
GHX offers a dynamic and fast-paced work environment with opportunities for professional growth and development.
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