Compliance Operations Director

4 days ago


Hyderabad, Telangana, India Winfort Full time

The Compliance Operations Director is responsible for leading multiple teams of associates and fostering strong relationships with internal clients. This position involves defining operational strategies to meet client expectations, developing annual business plans, maintaining high customer service levels, and recruiting and coaching leadership staff.

This role drives continuous improvement and transforms day-to-day business by overseeing strategic objectives, regulatory activities, and technological innovations to enhance the company.

Serving Clients

The Director serves as a senior leader for clients and advisors, resolving complex issues and making senior-level decisions. Key responsibilities include developing and maintaining production reports, SLAs, and metrics, planning workflows to meet operational service commitments, and building professional relationships with internal teams.

Strategic Activities

The Director collaborates with internal clients to build services and support processes. Key objectives include aligning department priorities to execute on business plan objectives, maximizing revenues, client retention, and organic sales. The Director develops project plans and teams to achieve strategy and vision.

Process and Business Management

The Director is responsible for producing weekly and monthly production reports, metric reporting, and capacity analysis. Key responsibilities include developing staffing strategies, documenting and maintaining operational workflows and service standards, overseeing daily processing responsibilities, and monitoring department expenses and revenue-generating activities to meet budget.

Supervision

The Director motivates, leads, and supports leadership teams and associates to provide excellent associate direction. Key responsibilities include ensuring staff is properly trained, establishing and managing team deliverables, and providing leadership and staff with constant feedback on performance and areas of improvement.



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