Client Experience Specialist

6 days ago

Pune, Maharashtra, India beBeeRelationship Full time ₹ 2,50,000 - ₹ 3,50,000
Customer Relationship Specialist

We are seeking a dynamic and well-organised individual to join our team. In this role, you'll be the first point of contact for potential and existing clients—ensuring their journey from inquiry to enrolment is smooth, informed, and positively memorable.

If you are someone who loves interacting with people, solving problems, and creating meaningful client experiences while meeting performance targets, we'd love to hear from you.

Key Responsibilities:

  • Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about health transformation programs.
  • Guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.

Required Skills & Qualifications:

  • Strong communication skills (written and verbal) with a consultative and empathetic tone
  • Ability to multitask and stay composed in a fast-paced, high-interaction environment
  • Good organisational and time-management skills
  • Customer-first mindset with a problem-solving attitude
  • Willingness to take ownership and deliver results
  • Comfort with CRM tools, Excel, and data handling
  • Interest in fitness and wellness will be an added bonus

Benefits:

  • Be part of India's fastest-growing fitness & transformation ecosystem
  • Work in a collaborative and high-growth environment
  • Contribute to changing lives—one transformation at a time

Schedule: Day shift. Ability to commute/relocate: Gurgaon, Haryana. Education: Bachelor's. Experience: total work: 1 year. Sales: 1 year.

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