IT Technical Specialist

3 days ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 75,00,000

Job Role Overview

The IT Support Executive is a vital member of our team, responsible for delivering exceptional technical assistance and support to clients. Their primary goal is to resolve various issues related to software, hardware, and network connectivity.

Key Responsibilities:
  • Provide technical assistance to users of client applications by responding to inquiries regarding errors, problems, or requests.
  • Identify, research, and resolve technical problems using the IT Service Management system.
  • Evaluate urgent problems requiring more in-depth knowledge and escalate them to appropriate internal resources or vendors.
  • Collaborate with end-users to understand issues from a business perspective.
  • Work with end-users to reproduce reported issues in test environments and report those issues to the development team or application vendor.

Maintenance of existing custom software, including end-user support, and monitoring performance of applications after implementation are also key responsibilities of the IT Support Executive.

Troubleshooting and Support Services:
  • Password resets.
  • Add/Remove O365 licenses.
  • Fix broken mapped network drives.
  • Add/remove PC user (Local/Domain).
  • Operating systems.
  • Add printers (Local and Networked)
  • Install client-side software.
  • Troubleshoot client-side network connection.
  • Office 365 troubleshooting.
  • Setup email on mobile devices.
  • Manage client run book service information as needed.

Answer incoming Service Desk emails by creating tickets and collecting basic client information, company details, user data, issue description, and affected personnel.

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