
Senior Training Operations Manager
1 week ago
Lead a team of trainers and process coaches to design, implement, and refine comprehensive training programs for the HCC team. Ensure alignment with long-term business objectives and oversee methodologies to enhance learning efficiency.
Develop and execute strategic training initiatives that stay ahead of industry trends, incorporating the latest HCC/ICD coding standards into training content. Foster a culture of continuous improvement, promoting leadership development within the training function.
Key Responsibilities:
- Strategic Training Program Planning & Execution: Design, plan, and execute comprehensive training programs for the entire HCC team, ensuring alignment with long-term business objectives.
- Leadership & Team Development: Provide strong leadership by managing and mentoring Managers and AMs, guiding them to drive performance excellence within the training and process coach functions.
- Quality Assurance & Process Improvement: Lead the implementation and evolution of quality management practices across training programs, ensuring consistency with organizational goals and quality standards.
Requirements:
- Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role, ideally within the HCC industry.
- HCC Knowledge: Extensive expertise in HCC coding systems.
- Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
Preferred Qualifications:
- Coding Certification – AAPC/AHIMA
- Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.
Competencies:
- Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
- High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
- Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
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