Senior Training Specialist

1 day ago

Jamnagar, Gujarat, India beBeeCommunication Full time ₹ 24,00,000 - ₹ 30,00,000

As a key team member, you will play a vital role in developing and delivering training programs that focus on soft skills such as communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, and leadership essentials.

Key Responsibilities:
  • We are seeking an experienced Soft Skills Trainer to conduct engaging training programs for employees. Your expertise in creating dynamic content will help our staff develop essential skills for success in their roles.
  • You will design new hire induction training and refresher sessions tailored to the specific needs of our employees. This includes developing training materials, role plays, simulations, and case studies relevant to the service industry.
  • To assess training needs, you will analyze surveys, performance reports, and manager feedback to identify areas where our employees require improvement.
  • With your exceptional coaching and mentoring skills, you will work with employees to enhance their customer interaction, empathy, and problem-solving skills. You will also evaluate training effectiveness through feedback, assessments, and on-the-job performance.
  • Collaboration with operations and HR teams will ensure that training modules align with business objectives and drive results.
  • In addition to your training responsibilities, you will maintain accurate records and provide reports on participation and outcomes. This will enable us to continuously improve and refine our training programs.

This is an excellent opportunity for a skilled trainer who is passionate about helping others succeed. If you have a talent for creating engaging learning experiences and a proven track record in training development, we would love to hear from you.

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