
Operations Management Professional
1 week ago
A high-performing Operations Management Professional is required to manage teams effectively and drive desired results in a fast-paced BPO/KPO environment.
This role involves overseeing daily workflow, ensuring schedule adherence, and implementing effective operations management strategies to overcome hurdles such as absenteeism and erratic workflow.
The ideal candidate will be able to conduct regular one-on-ones, empathize with team members' concerns, escalate timely on issues, and maintain a people-centric attitude.
Daily meetings with the team and providing timely process updates are essential to maintaining quality standards. The successful candidate will also anticipate client needs, prepare reports, review QC feedbacks, and devise ways to improve quality.
In addition, this role requires understanding and adhering to company policies, including security, trade secrets, and confidentiality of all information.
Required Skills and QualificationsTo excel in this role, you will need:
- Graduate or master's degree in any stream
- Strong oral and written English communication skills with problem-solving ability
- Good networking skills across the organization
- Training skills to conduct process, refresher, and basic soft skills training
- Ability to create a challenging, fast-paced team-oriented environment
- 5-7 years of work experience in managing teams at BPO/KPO
The successful candidate can expect:
- Fulfilling career growth opportunities, potentially leading to Senior Team Leader, Assistant Manager, or Ops Manager roles
- Dynamic work environment with opportunities to learn and grow
- Competitive compensation package and benefits
Please note that this role may require working night shifts (USA Shift timing with additional allowances) and on Indian holidays.
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