Operations Management Professional

About Us:

We go beyond the ordinary to capture hearts and make a real difference by resolving business problems. Our team strives to understand client requirements through empathy, providing scalable and sustainable solutions.

In less than a decade, we have made significant strides in streamlining cafeteria operations across the globe through our cutting-edge technology. With a global presence in 17 countries, we believe in serving our clients and users wholeheartedly. We are relentless in solving the key insight of how to make people feel their best every day.

We are built on four key pillars: great people, great food, great experience, and greater good. These pillars keep us grounded to our work culture that resonates with humility and hard work, reflecting our growth trajectory.

Are you excited about carrying out operations efficiently and maintaining mutually beneficial relationships with clients? If your answer is yes, then this role may be for you.

As an Operations Manager, your primary goal will be to take responsibility for managing and optimizing day-to-day operations to ensure efficiency, quality, and alignment with overall strategic goals. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate operational management complexities.

Do you possess these skills and wish to make an impact in the world of food and technology? This role offers opportunities to grow and develop.

Roles and Responsibilities:

• Promote digitized platform utilization, communicate benefits and convenience of the SmartQ ordering APP, including associated offers.
• Drive adoption by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
• Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.
• Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
• Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
• Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
• Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
• This position requires working six days a week.

Qualifications:

• Passionate about providing top-notch service to clients and employees. Possess strong communication skills in English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
• Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
• A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
• A graduate with a preference for holding a minimum craft course certification in Hospitality.
• Requires a minimum of 0-1 year of relevant experience.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.