Customer Support Resolution Expert

2 days ago

Bikaner, Rajasthan, India beBeeEscalation Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Support Resolution Expert

We are seeking an experienced customer support resolution expert to excel in managing and resolving escalated customer issues.

Key Responsibilities:
  • Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns by analyzing root causes and implementing corrective measures.
  • Investigate and analyze the root causes of escalations to prevent recurrence through data-driven insights and process improvements.
  • Process and oversee refund requests in adherence to company policies, maintaining accuracy and efficiency.
  • Communicate with customers in a professional and empathetic manner to understand their concerns and provide timely resolutions.
  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved for continuous improvement.
Skill Requirements:
  • Excellent communication skills, both written and verbal, with ability to articulate complex issues effectively.
  • Strong problem-solving abilities and analytical mindset, with expertise in data analysis and process optimization.
  • Empathy and patience in dealing with customer concerns, with ability to remain composed under pressure.
  • Ability to collaborate effectively with cross-functional teams to achieve common goals.
  • Proficiency in using CRM software and customer support tools, with expertise in ticket management and issue escalation.
Competencies:
  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs through proactive communication and resolution.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment with flexibility and resilience.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction and loyalty.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes, minimizing errors and maximizing efficiency.

Become a part of our dynamic team and contribute to delivering exceptional customer experiences.

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