Expert Customer Support Specialist

2 days ago

Bikaner, Rajasthan, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 60,00,000

Unlock exceptional customer experiences as a Support Expert at Bhaktam Technologies.

About the Role

You will be the first point of contact for users on the app, responsible for assisting with queries, resolving complaints, and ensuring every customer receives an outstanding experience.

Key Responsibilities:
  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.
Requirements
  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Willingness to work in flexible shifts as per business needs.

Achieve Excellence in your role as a Support Expert by delivering top-notch customer service and consistently meeting high standards.

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