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Senior Customer Service Expert

3 weeks ago

Bikaner, Rajasthan, India beBeeCustomer Full time US$ 40,000 - US$ 60,000
Job Title: Senior Customer Service Expert

We are seeking a highly skilled and experienced professional to join our team as a Senior Customer Service Expert.

This role involves providing exceptional customer support to clients in Ontario, Canada. As a Senior Customer Service Expert, you will be responsible for resolving order queries, offering solutions to any issues, and providing the best possible service experience.

The ideal candidate is a quick-thinking problem solver with excellent business communication skills in English language for phone, chat and email support. They must also have a knack for organization and multitasking in a fast-paced environment.

The requirements for this role include:

  • Excellent communication abilities and fantastic customer service skills.
  • A laptop/PC, headphone, a smartphone and reliable high-speed internet connection and quiet workplace.
  • Candidates should be well-versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required.

The recruitment process involves several rounds of interviews, including an India office interview and a trial period of a week or two weeks depending on the requirement.