Customer Service Operations Lead

2 weeks ago

Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Customer Service Operations Specialist

This is a key role that requires 3+ years of experience in Customer Service, specifically managing BPO/vendor operations and driving KPI performance.

  • A strong understanding of business management principles is essential for success in this position.

Beyond technical expertise, excellent stakeholder and vendor management skills are critical for ensuring seamless collaboration and effective problem-solving.

As a leader in this field, you will drive continuous improvement initiatives and hold vendors accountable for delivering high-quality services.

This role requires a bachelor's degree in Business or a related field, as well as expert knowledge in Consumer Service operations.

  • An analytical mind and proficiency in Excel are necessary for effectively monitoring KPIs and making data-driven decisions.
  • Strong communication skills in English (verbal and written) are also essential for effective collaboration with vendors and stakeholders.

The ideal candidate will have hands-on experience with CRM platforms, particularly Salesforce, and be familiar with reporting tools like Profit, Leonardo, Gendex.

A results-driven approach, combined with a passion for process optimization and continuous improvement, makes this an exciting opportunity for professionals looking to take their careers to the next level.

  • Key responsibilities include ensuring a premium customer service experience across all channels, managing BPO/vendor operations, and monitoring KPIs such as NPS, AHT, case backlogs, service levels, and quality standards.

If you possess a strategic mindset, exceptional interpersonal skills, and a commitment to excellence, we encourage you to apply for this challenging and rewarding role.

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