Exceptional Customer Support Expert

13 hours ago

Bikaner, Rajasthan, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to deliver exceptional customer support and technical expertise. This role involves handling complex technical inquiries, troubleshooting, and resolving issues to maximize customer satisfaction.

The ideal candidate will have 5+ years of experience in a technical support or customer-facing engineering role, with a strong background in B2B SaaS and knowledge of network and security concepts. They will possess deep expertise in switches, routers, and networking fundamentals, as well as certifications such as CCNA, JNCIE, or higher.

This is an excellent opportunity to join a dynamic team and contribute to delivering world-class customer support. The successful candidate will be able to manage multiple issues and tasks in a fast-paced environment while maintaining high levels of customer satisfaction and engagement.

  • Responsibilities:
  • Provide technical support and guidance to customers and partners on product configuration, performance, and troubleshooting
  • Diagnose and resolve complex technical issues while coordinating fixes with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement through effective communication and issue resolution
  • Contribute to technical documentation, knowledge base, and troubleshooting guides

Requirements:

  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher

What We Offer:

  • Opportunity to work in a dynamic and innovative team
  • Chance to make a real impact on customer satisfaction and product growth
  • Fast-paced startup environment with room to grow and innovate

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