Dedicated Customer Support Specialist

1 day ago

Bikaner, Rajasthan, India beBeeCustomerCentric Full time ₹ 5,50,000 - ₹ 8,50,000

Job Summary

We are seeking a dedicated and experienced professional to fill the Customer Support Executive role.

Your primary goal will be to deliver exceptional customer satisfaction by effectively communicating with customers through various channels, including email, social media, and phone calls.

To excel in this position, you must possess strong listening skills, the ability to multitask, and a customer-oriented mindset.

Your responsibilities will include:

  • Providing detailed information about our products and services to customers.
  • Supporting customers through our ticketing system, social media, and phone calls.
  • Resolving customer complaints and queries in a timely and professional manner.
  • Maintaining accurate records of each phone call for future reference.
  • Offering training sessions to new employees to enhance their skills.
  • Fostering exceptional customer service and satisfaction.
  • Negotiating terms and conditions with customers as needed.

Key Requirements for Success Include:

  • Prior experience as a Customer Support Executive or a similar position in the Customer Service department.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities.
  • A customer-centric approach.
  • Ability to meet deadlines and prioritize tasks effectively.
  • Excellent interpersonal and organizational skills.
  • Outstanding phone etiquette and active listening abilities.

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