
Global Customer Support Leader
2 days ago
We're seeking a seasoned leader to helm our global customer support initiatives, fostering excellence in client satisfaction and ticket resolution across multiple time zones.
- Lead high-performing teams across geographies while driving continuous improvement and NPS scores.
- Manage L1/L2 teams across multiple locations, ensuring seamless escalation resolution and platform issue troubleshooting.
- Collaborate cross-functionally with Product, Tech & Delivery teams to drive customer retention and satisfaction through a customer-first support mindset.
Key Requirements:
- 10+ years in Customer Support or Experience roles for SaaS platforms.
- Experience managing global enterprise accounts (US & EMEA preferred).
- Familiarity with DevOps/SaaS support ecosystem and strong English communication skills.
Skill Enhancements:
- Data analytics and KPI management
- Cross-functional collaboration
- Hospitality SaaS experience
This role offers opportunities for growth, professional development, and the chance to shape the future of our customer support capabilities.
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