Diversity and Inclusion Manager

1 week ago


Mumbai, Maharashtra, India MCTA Marketing Courses Training Academy Pvt Ltd Full time
Job Title: Diversity and Inclusion Manager - Student Experience

This is an exciting opportunity to join MCTA Marketing Courses Training Academy Pvt Ltd as a Diversity and Inclusion Manager - Student Experience. As a key member of our team, you will play a vital role in creating a welcoming and inclusive environment for students.

Estimated Salary Range: ₹28,000 - ₹45,000 per month

About the Role:

We are looking for a highly motivated and organized individual to oversee student onboarding, coordination, and communication. The successful candidate will be responsible for ensuring a seamless student experience, from initial contact to graduation.

  • Student Coordination:
    • Create a warm welcome package for new students, including program details, start dates, and branch information.
    • Conduct induction sessions to introduce best practices and MCTA's learning journey.
    • Set up student accounts on MCTA LMS and other training portals, provide guidance on usage.
    • Generate ID cards and distribute them to new joiners.
    • Review exam submissions and provide results to students.
    • Maintain and update certification tracking sheets, process applications, and distribute certificates upon completion.
    • Distribute monthly timetables across batch groups for three centers.
    • Monitor attendance and leave applications from students.
    • Post timetables and announcements on notice boards in a timely manner.
    • Be a Single Point of Contact (SPOC) for all student-management communication, respond to inquiries, and announce important messages.
  • Online Reviews Management:
    • Oversee student reviews and video testimonials across all centers.
  • Sales Support Coordination:
    • Assign leads to the sales team from online portals.
    • Assist with CRM-related issues and make calls for payment follow-ups.
    • Maintain spreadsheets for daily incoming leads, PPC data, admission records, petty cash, and certificate updates.
    • Conduct counseling sessions and promote cross-selling opportunities.


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