Senior Customer Relationship Manager

1 week ago

Amrāvati, Maharashtra, India beBeeQuality Full time ₹ 9,87,654 - ₹ 12,34,567
Job Overview

The Quality Executive - CRM plays a pivotal role in ensuring seamless customer relationship management processes. This individual will be responsible for implementing quality control and management standards that drive exceptional customer satisfaction.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience with CRM systems and processes. A Bachelor's degree in Business Administration or a related field is also essential.

Key Responsibilities:
  • Monitor and evaluate inbound/outbound sales calls to ensure compliance with quality and sales guidelines.
  • Identify training needs and recommend process improvements to enhance agent performance.
  • Prepare daily/weekly/monthly quality reports and audits to track performance trends.
  • Collaborate with team leaders and trainers to implement continuous improvement methods.
  • Ensure customer satisfaction benchmarks are consistently met through effective communication and stakeholder engagement.
Required Skills and Qualifications:
  • Quality Control and Management expertise.
  • Strong Analytical Skills.
  • Excellent Communication and Interpersonal Abilities.
  • Experience in CRM Systems and Processes.
  • Proficiency in MS Office (Excel, PowerPoint, Word).
  • Ability to Evaluate Calls, Identify Gaps, and Provide Actionable Feedback.
  • Bachelor's Degree in Business Administration or a Related Field.

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