Operations Director

23 hours ago


Hyderabad, Telangana, India Tvisha Technologies Incorporation Full time

As a key member of our team at Tvisha Technologies Incorporation, the Operations Director - Customer Service will play a pivotal role in driving business growth and excellence. This position is responsible for directing Account Services' responsibilities to meet the needs of Retail, ensuring timely order management, processing, and release for optimal product flow.

Key Responsibilities
  • Document services provided and specialized procedures as appropriate in managing daily activities.
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, liaising with internal teams to optimize quality of service, business growth, and customer satisfaction.
  • Communicate effectively with internal teams and stakeholders to set expectations and ensure deliverables are met on schedule.
  • Coordinate ongoing initiatives with customers to ensure their expectations are understood and Motorola commitments are met.
  • Monitor customer contracts, ensuring timely product allocation and shipping.
  • Lead Operational Excellence through critical analysis of Retail and Ecommerce feedback to identify root causes of satisfaction, process defects, and inefficiencies.
  • Ensure that GBT vision and initiatives are fully leveraged.
  • Develop and manage Direct to Consumer service level agreements.
  • Coordinate account administration for investment management clients.

The ideal candidate will have excellent communication and leadership skills, with a strong ability to analyze problems and implement solutions. A competitive salary of $120,000 per year is offered for this exciting opportunity.


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