Product Head

1 week ago


Mumbai, Maharashtra, India Truetech Solutions Private Limited Full time
Job Description:

As a Product Head at Truetech Solutions Private Limited, you will lead and manage the Product Managers responsible for the L2O, O2A, U2C, and T2R journeys. This role is crucial in ensuring seamless integration and optimization of these key processes to drive business success and enhance customer satisfaction.

Key Responsibilities include:

- Developing, articulating, and owning a clear product vision and strategy that aligns with the company's overall business objectives.

- Providing leadership, guidance, and mentorship to Product Managers overseeing the L2O, O2A, U2C, and T2R journeys.

- Promoting collaboration and knowledge sharing among the PMs to ensure best practices and innovative solutions are implemented across all journeys.

- Communicating product vision, strategy, and performance to executive leadership and other key stakeholders.

- Overseeing a transition from feature-led to strategy-led product roadmap.

- Working closely with engineering, operations, sales, marketing, and customer support to ensure seamless product development and delivery.

- Partnersing with business and internal/external partners to understand current customer experience, identifies areas of opportunity to build and enhance platforms and modules.

- Continuously improving processes and workflows across all four journeys to enhance efficiency, reduce costs, and improve customer satisfaction.

- Establishing and tracking key performance indicators (KPIs) for each journey to ensure they meet or exceed targets.

- Identifying and implementing innovative solutions and technologies to enhance product capabilities and stay ahead of market trends.

- Conducting analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.

Qualifications include:

- A Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.

- An MBA is a plus.

- 15+ years of product management experience in the telecom industry, with significant leadership experience.

- A strong technical background and understanding of telecom processes, including BSS and OSS layers.

- Excellent communication, collaboration, and problem-solving skills.

- A proven track record of driving innovation and process optimization.

- Experience with data analytics and performance optimization.

Estimated Salary: ₹30,00,000 - ₹50,00,000 per annum.

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