Business Process Operations Team Lead

1 week ago


Chennai, Tamil Nadu, India NTT DATA Services Full time

Job Summary

We are seeking a highly skilled Business Process Operations Team Lead to join our team at NTT DATA Services. As a key member of our operations team, you will be responsible for leading a team of professionals in delivering exceptional service to our clients.

Key Responsibilities

  • Supervise a team of professionals to ensure the highest quality of service is provided to clients.
  • Monitor team performance and report results and issues to higher-level leadership.
  • Assist team members with escalated client or account issues.
  • Manage the hiring, staffing, and maintaining of a diverse and effective workforce.
  • Responsible for career development, performance, and pay discussions of team members.
  • Interact with clients and internal departments to resolve issues.
  • Lead staff to complete assignments using established guidelines, policies, and procedures.
  • Demonstrate professional courtesy and represent the company in a positive manner in all areas of internal and external communications.
  • Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
  • Compile and analyze data to identify trends for root cause analysis.

Requirements

  • Solid communication skills.
  • Demonstrated client service skills and leadership capabilities.
  • Knowledge, understanding, and application of project management principles and methodologies.
  • Solid analytical and problem-solving skills.
  • Positive outlook to changes being proposed.
  • Ability to make quick decisions and agility to implement action items in an expedited timeframe.
  • Strong MS Office skills to perform reporting duties.

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