Business Process Optimization Team Lead

3 days ago


Chennai, Tamil Nadu, India NTT DATA Services Full time

Key Responsibilities:

As a Business Process Optimization Team Lead at NTT DATA Services, you will be responsible for supervising a team to ensure the highest quality of service is provided to clients. You will monitor team performance and report results and issues to higher-level leadership. Additionally, you will assist the team with escalated client or account issues, manage the hiring and staffing of a diverse and effective workforce, and be responsible for career development and performance discussions with team members.

Key Skills:

Strong communication and leadership skills

Ability to analyze data and identify trends

Knowledge of project management principles and methodologies

Strong analytical and problem-solving skills

Ability to make quick decisions and implement action items in an expedited timeframe

Strong MS Office skills for reporting duties



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