Software Operations Team Lead

2 weeks ago

Chennai, Tamil Nadu, India TD SYNNEX Full time
Job Purpose:

The Order Processing Team Lead plays a pivotal role in supervising, guiding, and motivating the Order Processing team on a daily basis, providing extended support to the manager. As a team lead, effective communication skills are essential, enabling seamless interaction with team members. This position demands proactive action to ensure smooth day-to-day team operations and effective collaboration. The Team Lead is expected to be capable of processing orders for multiple line-cards, setting a good example, and engaging the team to achieve goals. They should be at the forefront of process enhancement and resolving technical issues.

Responsibilities:
  • Supervise, guide, and motivate team members on a daily basis, providing training as needed to ensure all orders are completed accurately within SLA.
  • Understand the overall process flow of procurement, finance, and compliance, as well as being knowledgeable in sales orders for multiple line cards.
  • Extend support to the manager by providing updates, feedback, and ideas, as well as assist the business team with ad hoc requests/inquiries related to orders.
  • Serve as the main contact point for the sales team and coordinate with finance, compliance, and management teams.
  • Participate in ad hoc projects and discussions on reporting.
Knowledge, Skills, and Experience:
  • 5 to 8 years of relevant work experience.
  • Bachelor's Degree in Business, IT, or Supply Chain Field of Study preferred.
  • Able to execute instructions and request clarification when needed.
  • Possesses strong data entry skills.
  • Able to perform basic mathematical calculations.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to communicate clearly and convey necessary information.
  • Able to converse and write effectively in English and Spanish.
  • Able to create and conduct formal presentations.
  • Able to interact effectively with all levels of management.
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
  • Possesses strong multi-cultural interpersonal skills.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information.
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to quickly learn new systems and technology.
  • Able to use relevant computer system applications at an advanced level.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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