Senior Voice Process Team Lead

3 weeks ago


Chennai, Tamil Nadu, India CapTalent HR Full time

We are seeking a skilled Team Leader to manage our Voice BPO operations. As a key member of our team, you will oversee day-to-day activities, drive performance, and ensure excellent client satisfaction.

Key Responsibilities:

  1. Manage and lead a team of Voice Process associates.
  2. Develop and implement strategies to improve team performance and efficiency.
  3. Collaborate with clients to understand their needs and ensure our team meets their expectations.
  4. Conduct regular performance reviews and provide feedback to team members.

Requirements:

  • Minimum 1 year of experience as a Team Lead in a Customer Care BPO.
  • Strong leadership and communication skills.
  • Ability to drive results and improve team performance.
  • Graduation mandatory.

Work from Office: Our office is located in Velachery, Chennai. We offer a 6-day working week with Sunday as a fixed off-day. Salary: up to 4 LPA.



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