Quality Assurance Expert in Fintech
4 days ago
Key Responsibilities:
- Monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
- Identify areas of improvement in agent performance, communication, and customer handling.
- Prepare quality scorecards and reports for management.
- Provide individual feedback to agents on their performance and areas requiring improvement.
Requirements:
- Mandatory 3 years of experience in quality analysis, preferably in the financial services or debt collection domain.
- Familiarity with CRM systems and call monitoring tools.
- Strong analytical mindset to evaluate call metrics and provide actionable insights.
- Excellent communication and problem-solving skills.
Salary and Benefits:
- Estimated salary: ₹8,50,000 - ₹11,00,000 per annum.
- Performance-based incentives.
- Opportunity to play a key role in agent development and organizational growth.
- Exposure to cutting-edge tools and technologies in fintech debt collection.
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