Quality Assurance Expert in Fintech

4 days ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time
About the Role: We are seeking a highly skilled Quality Assurance Expert in Fintech to join our team at FatakPay Digital Pvt. Ltd. As a key member of our quality assurance department, you will be responsible for ensuring that our debt collection agents meet high standards of quality and compliance.

Key Responsibilities:
  1. Monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
  2. Identify areas of improvement in agent performance, communication, and customer handling.
  3. Prepare quality scorecards and reports for management.
  4. Provide individual feedback to agents on their performance and areas requiring improvement.

Requirements:
  1. Mandatory 3 years of experience in quality analysis, preferably in the financial services or debt collection domain.
  2. Familiarity with CRM systems and call monitoring tools.
  3. Strong analytical mindset to evaluate call metrics and provide actionable insights.
  4. Excellent communication and problem-solving skills.

Salary and Benefits:
  • Estimated salary: ₹8,50,000 - ₹11,00,000 per annum.
  • Performance-based incentives.
  • Opportunity to play a key role in agent development and organizational growth.
  • Exposure to cutting-edge tools and technologies in fintech debt collection.


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